FAQ & Contact
Check the FAQ first — if the answer isn't there, write to us below.
Frequently asked questions
How do OMIPOKA cards work?
Every card links to a cloud page. Anyone can tap the NFC (or scan the QR) with their phone to open it and see what you've set up; guardian cards also notify your family instantly with the tap location. No battery, no app to install — works on both Android and iPhone.
How many cards are free? What if I need more?
Sign-up includes 3 free cards — any type, all core features, no expiry. Need more? Buy them one at a time in the shop — the card is ready the moment checkout completes. Buying an NFC accessory from OMIPOKA also adds 1 card to your quota.
If I edit my card, do I need to rewrite the NFC?
No! The NFC only stores your card link; all content lives in the cloud. Save your changes and the very next tap shows the new content. Moving house, changing phone numbers, swapping videos — just edit in the app.
How long does an NFC accessory last?
We use NTAG-series chips rated for about 10 years of data retention and 100,000+ reads. The chip is passive — no battery, no charging — so it practically never wears out in normal use.
How do I write my card to NFC?
Android: open the card editor in Chrome, tap "Write NFC", hold the accessory to the back of your phone — done in a second. iPhone: due to Apple restrictions, use the free "NFC Tools" app — copy your card URL, paste it in the Write tab, takes about 3 minutes to learn. Once written, any phone can tap it.
Does a guardian card track location like an AirTag?
They work differently — and complement each other. An AirTag is a Bluetooth tracker with continuous location; a guardian card reports a precise location at the moment someone taps it and notifies your family, while showing no personal contact details to the finder. Read more in Why you need a Guardian Card.
Can I turn off GPS collection from finders?
Yes. In your guardian card's privacy settings you can disable "allow finders to share location".
Can I delete a card?
Yes. Open the card editor, tap "⋯" in the top right and choose delete. The NFC will need to be rewritten to a new card before it can be used again.
Can public pages be password-protected?
Public pages are currently open by design — that's what lets a passer-by help instantly, with no account and nothing to install. Restricted-access viewing is on our roadmap.
Write to us
Got a detailed question, screenshots to attach, or a return request? Fill in the form below and we'll reply by email within 1–2 business days.
For defective or wrong items, attach a photo to speed things up; see our Returns & Refunds policy.
💡 Step-by-step guides (creating a card, writing NFC, notifications) live in the Help Center.
